Effective Date: 17/09/2024

1. Introduction

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

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2. Information We Collect

We collect the following personal information when you fill in the "Request a Quote" form on our website:

• Personal Information:

  • Full Name

  • Email Address

  • Phone Number

• Journey Information:

  • Date and Time of the Journey (Outward and Return if applicable)

  • Pick-up and Drop-off Address

  • Number of Passengers

• Luggage Information (if applicable):

  • Number of Large Luggage Items (e.g., check-in suitcases)

  • Number of Small Luggage Items (e.g., cabin-sized suitcases or backpacks)

• Additional Information:

  • Any special requests or additional instructions provided by you in the form.

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3. How We Use Your Information

We use the personal information collected to:

• Provide you with an accurate quote for your requested taxi service.

• Contact you regarding your booking or any inquiries you have made.

• Fulfill the service you have requested, including arranging your transport and addressing any special needs.

• Improve our services and customer support.

We will not use your personal data for marketing purposes unless you provide explicit consent.

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4. Legal Basis for Processing

In accordance with the UK GDPR, we process your personal information based on the following legal grounds:

• Contractual Necessity: To provide the services you have requested, such as offering a quote and fulfilling the transportation services.

• Legitimate Interests: To ensure we offer efficient and effective services and respond to your inquiries.

We will only process your personal information in a way that is compatible with the above purposes or for other purposes that are legally permitted.

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5. Sharing Your Information

We do not share your personal information with third parties except where necessary to:

• Fulfill the service (e.g., sharing your journey details with our drivers or third-party transportation providers).

• Comply with legal obligations.

We will never sell or share your information with third parties for marketing purposes.

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6. Data Retention

We will retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal or regulatory requirements.

Once we no longer need your data, we will securely delete or anonymise it.

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7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to Access: You can request copies of your personal data.

• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

• Right to Erasure: You can request the deletion of your personal data under certain conditions.

• Right to Restrict Processing: You can request we limit the processing of your data in certain circumstances.

• Right to Object: You can object to the processing of your personal data in certain circumstances.

• Right to Data Portability: You can request the transfer of your data to another organisation or directly to you.

To exercise these rights, please contact us at lucycars2023@gmail.com.

 

8. Security of Your Data

We take the security of your personal data very seriously and implement appropriate measures to safeguard your information against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the security of your data during transmission.

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9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. 

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10. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any websites you visit.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Lucy Cars
Email: lucycars2023@gmail.com
Phone: 07852 476 583